The full retail IT package
Resolve issues, undetected
Patented by and exclusive to ScreenConnect, Backstage lets IT troubleshoot and update systems during office hours, while end-users work uninterrupted.
Automate repetitive tasks
Deploy commonly used applications, tools, and installers with a single click in the toolbox. Tools can be simple or complex, personal or shared.
Support critical retail systems
Support and deploy critical updates to POS systems, self-service kiosks, tablets, and other devices during off hours via unattended access, monitoring, and management tools.
Support “anywhere access”
Employees have 24/7 access to their machines, important files, and inventory. IT can provide support across any device running Windows, macOS, or Linux. It’s fast, frictionless, and secure.
Get security without the surcharge
Permission- and role-based security, AES-256 encryption, multi-factor authentication, LDAP, detailed audit trails, session recording, and more are included.
Choose cloud or on-prem
Choose cloud for a low-maintenance and secure experience monitored by our team or self-host to reduce licensing costs, maximize control, and meet specific compliance criteria.
Secure and frictionless access and support
Video remote assistance
Turn their lens into your eyes
Access their camera: Send a URL via SMS that grants technicians secure access to the end user’s camera—no app required.
Resolve hardware issues and more: Turn end-users and junior technicians into experts by giving them step-by-step instructions while seeing what they see.
Create a visual archive: Snapshot live stream sessions for training, documentation, billing, and for future reference.
Security and transparency
Secure and fast—no compromises
User authentication: From associates on the floor to the C-suite, trust a layered approach, including multi-factor authentication, LDAP and active directory, IP login restrictions, session timeout, and brute force attack protection.
Role-based security: Reduce the risk of security breaches with granular control of who has access to which features, functions, and machines.
Permission-based security: Put senior employees at ease by requiring technicians to get the “green light” before accessing their systems.
Audits and logs: Guarantee transparency and accountability by combining detailed server-level audits with session activity and video session logging.
Access Management: Add our privileged access management (PAM) solution and no longer choose between zero-trust security and overprovisioning accounts.
Endpoint management
Manage thousands of distributed endpoints
Advanced machine management: Find individual or groups of machines with a simple search, create dynamic groups to organize any number of devices in seconds, and automate common actions.
Fast connections: Regardless of device or OS, you’ll connect with end users instantly and troubleshoot problems without lag. Their device becomes yours.
Rapidly deploy agents: Deploy agents to any number of Windows machines in a couple of clicks via a subnet or ARP table.
Integrations and extensions
ScreenConnect grows with you
Extension library: Start with the core product, then add capabilities via free extensions. You get remote access and support software capable of serving the largest retail brands – without feature bloat.
ConnectWise RMM™: ScreenConnect is the integration of choice—even for competing RMMs. But only ConnectWise RMM has ScreenConnect built in for a seamless experience.
NO CARD. NO COMMITMENTS
Start your free 14-Day ScreenConnect trial
Unlock the power of Remote Support and Access. Create your free account and:
- Manage, maintain, and optimize devices remotely with ease
- Resolve issues at any time without having to coordinate with end users
- Simplify and accelerate agent deployments across your network
- Fix hardware issues quickly using the end user's mobile camera