The full IT package for restaurants
Advanced machine management
Stop issues before they impact customers. Centralized remote management and support empowers techs to act fast across multiple devices.
Restaurant workforce support
Support in the background. Backstage helps techs log in to quickly and quietly troubleshoot issues, keeping things moving across the entire IT ecosystem.
Successful innovations
Meet wider service excellence goals. Easily integrate to existing systems and new technologies to support successful innovation.
Secure networks
Your network, your rules. Add another layer of end-user security with two-factor authentication, and limit network vulnerabilities with role-based security, forced logouts, and timeouts.
Training opportunities
Build education opportunities. A user-friendly interface includes session recording opportunities for training, analysis, and accountability.
Simplify operations
Make things that little bit easier. Reduce the need for on-site visits, enable proactive maintenance, and get real-time visibility into the health of systems across different locations.
Fix IT faster
VIEW
See what end users see
Connect to device cameras: Get access to a user’s device camera for more effective troubleshooting processes.
Resolve issues more quickly: Live virtual assistance turns users into active participants, speeding up diagnostics and solutions.
Integrate easily: ScreenConnect and View connect to your existing restaurant systems, making them smart and cost-effective solutions.
Backstage
Problem-solving without disruption
Remote access: Technicians can remotely log in to and access devices at different locations without interrupting end-users.
Scripts: Administrators can run scripts and commands through the Windows® command terminal or PowerShell.
Search: Technicians can use a pre-installed search feature and smart menu to browse a device's existing applications and folders.
POS: Use unattended access, monitoring, and management tools to remotely support and update POS systems, self-service kiosks, tablets, and other devices during a store’s closed hours.
Toolbox
Ensure your team has the tools they need, whenever they need them.
Manage: Upload new tools to the shared toolbox, which are available for use by any host in any location.
Run: Save drive space by running tools on remote machines without installation.
Share: Send out essential scripts and executables easily during sessions to speed up problem-solving and restaurant IT management.
Save drive space by running tools on remote machines without installation.
NO CARD. NO COMMITMENTS
Start your free 14-Day ScreenConnect trial
Unlock the power of Remote Support and Access. Create your free account and:
- Manage, maintain, and optimize devices remotely with ease
- Resolve issues at any time without having to coordinate with end users
- Simplify and accelerate agent deployments across your network
- Fix hardware issues quickly using the end user's mobile camera