Why IT teams choose us
Undetected resolutions
Use our exclusive Backstage to access the start menu, search, terminal window, and applications without disrupting end-users, a patented feature exclusive to ScreenConnect.
One-click solutions
Deploy commonly used applications, tools, and installers from the toolbox with a single click. Tools can be simple or complex, personal or shared.
Wide-ranging extension library
Start with the core product then add capabilities via free extensions. You get an enterprise-ready remote access and support solution without feature bloat.
Device, OS, and location agnostic
Support end-users anywhere and across devices and browsers whether they run macOS, Windows, Linux, Unix, Chrome OS, iOS, or Android.
Built-in advanced security
Get AES-256 encryption, two-factor authentication, LDAP, role- and permission-based security, detailed audit trails, and more out-of-the-box without pricey add-ons.
Rapid machine search and grouping
Search and filter machines by device name, operation system, IP address, and more. Then, easily create static and dynamic groups that match your search criteria.
Fix IT faster
VIDEO SUPPORT
Solve issues without on-site visits
Provide a front-row view with the device camera: Gain immediate insights into any problems by leveraging the user’s device camera, enhancing clarity for troubleshooting.
Simplify issue resolution: Live virtual support transforms users into engaged participants, accelerating diagnostics and solutions.
Respectful privacy support: Ensure complete data privacy. We’re committed to trust and safety in educational IT assistance during the entire support process.
ENTERPRISE-GRADE SECURITY
Advanced Security is always included, never extra
User authentication: Rely on a comprehensive approach featuring multi-factor authentication, LDAP and active directory, IP login restrictions, session timeout, and protection against brute force attacks.
Role-based security: Exercise precise control over who can access specific features, functions, and machines.
Permission-based security: Ensure technicians obtain approval before accessing certain employees’ systems.
Audits and logs: Maintain transparency and accountability through detailed server-level audits, session activity tracking, and video session logging.
ACCESS MANAGEMENT
Uncompromised security and speed
Robust security: Privileged access management means you don’t have to choose between zero-trust security and over-provisioned accounts.
Credential-less admin login: Prevent admin credential sharing with single-use ephemeral users and encrypted passwords that remain undisclosed.
Least privilege access controls: Restrict system access and manage approvals or denials through ScreenConnect or integrated apps such as Teams and Slack.
Automated access decisions: Set rules to automatically handle repetitive access requests, whether approving, denying, or notifying a technician.
NO CARD. NO COMMITMENTS
Start your free 14-Day ScreenConnect trial
Unlock the power of Remote Support and Access. Create your free account and:
- Manage, maintain, and optimize devices remotely with ease
- Resolve issues at any time without having to coordinate with end users
- Simplify and accelerate agent deployments across your network
- Fix hardware issues quickly using the end user's mobile camera